FAQ
PRODUCTION
All our jewelry is designed and handcrafted in Italy thanks to meticulous and often complex manual processes that allow us to combine crystals, natural stones, and embroidery worthy of the most prestigious Italian goldsmithing art 🇮🇹.
We are a consolidated and recognized entity even abroad, as we have been present in the high-fashion jewelry market since 2001.
22 YEARS OF HANDMADE JEWELS IN ITALY!
Each piece of jewelry is produced at the moment you purchase it exclusively for you, so you can request CUSTOMIZATIONS, such as the length of the necklaces (all adjustable anyway) or the closure of the earrings (butterfly or clip) or other needs that we will evaluate together for feasibility.
MATERIALS and CARE
All our jewelry is made with ANTI-ALLERGIC and NICKEL FREE materials. The frames are usually made of gold-plated brass, anti-allergic and nickel free.
All our jewelry is made with the highest quality materials; however, we find it useful to inform you that brass, like silver, is subject to oxidation and therefore it may be necessary to polish the products with a damp cloth or with specific cleaners.
Avoid spraying perfume directly on jewelry or allowing them to come into contact with disinfectant gels and other types of cleaners.
All our jewelry is made with the highest quality materials; however, we find it useful to inform you that brass, like silver, is subject to oxidation and therefore it may be necessary to polish the products with a damp cloth or with specific cleaners.
Avoid spraying perfume directly on jewelry or allowing them to come into contact with disinfectant gels and other types of cleaners.
RINGS
All our rings are ADJUSTABLE thanks to an invisible slit located at the base of the setting.
NECKLACES
Our necklaces are all ADJUSTABLE thanks to an extension chain at the back, but if you have more specific customization needs, do not hesitate to contact us and we will propose the most suitable solutions.
EARRINGS
Almost all of our earrings can also be made with CLIP CLOSURE; to check their feasibility, we invite you to contact our customer service (shop@tataborello.com).
SECURE PAYMENTS
On our online shop, you can purchase with complete security using your preferred payment method (Apple Pay, credit card, bank transfer, Paypal, and Satispay).
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SHIPPING TIMES and COSTS
Normally your purchases are shipped within 4-5 working days (up to a week) from the receipt of the order since all our jewelry is handmade in Italy.
In Italy, shipping costs €9 but is free for orders over €120, and delivery usually takes 3-4 working days, plus the technical production times.
In Europe, shipping costs €15 and delivery usually takes 5-6 working days, to which the technical production times should be added.
In non-European countries, including the UK, Switzerland, and Monaco, shipping costs €20.
In America, Canada, Central America, Asia, Africa the shipping costs €30.
You will receive more complete information during the order completion stages on the online shop.
In Italy, shipping costs €9 but is free for orders over €120, and delivery usually takes 3-4 working days, plus the technical production times.
In Europe, shipping costs €15 and delivery usually takes 5-6 working days, to which the technical production times should be added.
In non-European countries, including the UK, Switzerland, and Monaco, shipping costs €20.
In America, Canada, Central America, Asia, Africa the shipping costs €30.
You will receive more complete information during the order completion stages on the online shop.
RETURNS & REFUNDS
Returns or exchanges for any product can be requested within 10 (ten) working days from the date of receipt of the goods by sending an email to shop@tataborello.com indicating the order number and buyer's details.
Subsequently, the customer must return the product, preferably within 10 (ten) working days from the date of receipt of the goods.
Once the integrity of the returned product and compliance with the procedures have been verified, we will refund the customer the amount within no more than 30 (thirty) days from the receipt of the return. Subsequently, the customer must resend the product within ten working days from the date of receipt.
Once the integrity of the returned product and compliance with the procedures have been verified, we will refund the customer the amount within and no later than 30 (thirty) days from the receipt of the return.
Subsequently, the customer must return the product, preferably within 10 (ten) working days from the date of receipt of the goods.
Once the integrity of the returned product and compliance with the procedures have been verified, we will refund the customer the amount within no more than 30 (thirty) days from the receipt of the return. Subsequently, the customer must resend the product within ten working days from the date of receipt.
Once the integrity of the returned product and compliance with the procedures have been verified, we will refund the customer the amount within and no later than 30 (thirty) days from the receipt of the return.